Don’t bother researching OpenAI CTO Mira Murati on ChatGPT. Although she is one of the driving forces behind it, the data-fed chatbot has never heard…
Beauty collective Orveon Global is using technology to disrupt the future of luxury beauty ecommerce.
The entrepreneur and author’s purpose-driven business – and book, From Bias to Equality – foster a more inclusive world.
Employees may be reluctant to embrace AI in the workplace unless leaders plan carefully how to introduce the technology’s benefits.
The software giant is embracing its role as a protagonist in the new era of clean-powered growth.
Creating a new fashion category is one thing, evolving that concept across global markets is another, all while redefining what it means to be a…
With the metaverse growing rapidly, your CX strategy must be fashioned to make the most of it.
With one in three customers ditching a brand they love after a single bad experience, companies must continue to invest in turning pain points to…
Millennial leaders are tackling a new set of challenges unheard of by previous generations, and one of them is bridging the generational gap.
The latest addition to the C-suite – the Chief Experience Officer – is the glue that holds the customer experience together. So, what does it…
While marketing focuses on the sell and bringing the right people through the door, the CXO is all about making sure promises are delivered.
How do you develop meaningful customer experiences that turn potential customers into brand advocates? For media veteran Carrie Barker, it’s all about the story you…