Almost 40 years after its first annual assessment of the global economy, The World Economic Forum has discerned that factors including human capital, agility, resilience, openness and innovation are key indicators of competitiveness.
It’s that time of the year again. Deadlines, holidays and staff struggling to stay afloat. Here are six tips to engage staff during chaotic, busy periods to ensure the smooth operation of your business.
With rising competition from new disruptive technologies and digital automation, BPOs are finding that they must innovate to drive customer engagement in the modern business environment.
Far from being a weakness, humility is the necessary foundation for healthy self-respect that leads to the strength required to be a secure business leader.