The equipment hire industry in Australia has been a volatile, yet fertile, environment for exceptional businesses to flourish. Over two decades, TFH Hire Services has grown from a small family business run from south east Queensland into the largest and most successful privately-owned and -operated supplier of temporary fencing and associated hire products nationwide. The climb to the top hasn’t been an easy one, CFO Leesa Gill tells The CEO Magazine, but TFH Hire Services certainly has a great view of the future.
Racing ahead of the competition in equipment hire
While the company’s head office has never shifted, and the founding family remains hands-on in business operations, TFH Hire Services has expanded to service the construction, housing and events industries from more than 40 branches located in every capital city and major region in Australia.
This accelerated growth has presented the company with its biggest trials. “While we have grown rapidly, so too has our competition,” says Leesa. “What sets us apart from our competitors, however, is our ongoing dedication to meeting the challenges associated with ever-changing industry standards. We’ve provided a continued commitment to safety, engineer-certified quality products and excellent customer service. We’ve always been on the front foot, staying abreast of training requirements and market trends to offer unique and innovative products at a competitive pricing level.”
Supporting staff to achieve
Leesa says keeping pace with the TFH Hire Service’s increasing staff numbers by providing corresponding support to human resources has also been a particularly important part of what the company has achieved. “The large number of long-term employees within the organisation is testament to our success in meeting these particular challenges.” Ensuring employees receive regular and relevant training to maintain a cohesive attitude towards expectations for customer service, product knowledge and commitment to the company values. Leesa says, “Culture is extremely important to the business and is the foundation on which the organisation has grown. The owner family has always been accessible to all employees, regardless of position. This has fostered a unique environment and a well-rounded workforce of people who are achieving successful outcomes — both in business and personally.”
Efficient, environmentally-friendly business
Over the coming years, TFH Hire Services plans to push even further ahead by increasing its market share, expanding its range of products and services and continually reviewing its competitive pricing structure to guarantee customers are receiving best value for money. Leesa explains that these priorities will be supported by upgrading business process management software. “Our organisation will be able to manage the business more proficiently and automate many back office functions related to technology, services and human resources,” she says. “We’re also consciously moving towards paperless systems, solar-powered premises and a reduction of water consumption through on site rainwater storage to reduce our environmental footprint.”