MyState Limited owns three financial services brands delivering core banking services, wealth management, investments, and trustee and administration services. Today, it serves 240,000 customers across its brands. MyState, its Tasmanian-based banking brand, looks after more than $1.7 billion in assets and, according to independent research, has the highest customer satisfaction rating of any bank operating in the state. It is also the largest Tasmanian-owned financial institution, with strong roots in the local community that the organisation supports through various projects and initiatives, including its own foundation.
John Gilbert, Managing Director of MyState Limited, discusses his journey with the company and its vision for the future.
I started my career with a commercial cadetship with CSR and did a commerce degree through that process. I worked in a range of roles until the opportunity came for my first CEO appointment, which was in 1992 as CEO of the Victorian Financial Institutions Commission, the state-based regulator for the non-bank ADI [authorised deposit-taking institution] sector, and that was the forerunner to APRA, which happened some six years later.
When APRA was formed, I took a job as CEO of one of Victorias largest credit unions, and I was there for four years when the main supplier to the industry, CUSCAL, asked me to come to Sydney and become the CEO of that organisation. I was there from 2002 to the end of 2008. In 2009, when the merger between Tasmanian Perpetual Trustees and MyState Financial was happening, giving rise to MyState Limited, I came to Tasmania to become managing director of that merged entity.