The customer is at the core of bankmecu's philosophy, services, and systems. As Australia's first and one of the strongest customer-owned banks, bankmecu has undergone a radical transformation in recent years under the leadership of Managing Director Damien Walsh.
The CEO Magazine met with Damien to discuss bankmecu's unique approach to customer service, staff engagement, and innovation. Damien has spent over 24 years in the mutual banking sector and he says it was a clear-cut decision.
"I've dedicated my life to that sector. For me, it was an alignment of values, in terms of wanting to work in an industry that had the customer at the centre of the business model and an industry that can actually make a real difference in people's lives."