Tata Consultancy Services (TCS) has been at the forefront of technology and innovation for more than 45 years. Offering IT solutions and services for enterprise-level organisations, the company has global revenue of more than US$15.5 billion per annum.

Deborah Hadwen joined TCS in 2005 and was appointed initially to lead the banking and financial sectors of the business in Australia and New Zealand. With a successful track record at large technology companies such as IBM and Compuware, Deborah succeeded in sales and management and was appointed CEO of TCS in Australia and New Zealand in April 2011. The CEO Magazine had a conversation with Deborah about leadership, maintaining good customer relations, and why training and development of staff is so important.

The CEO Magazine: Since taking on the role of CEO, what have been some of the greatest challenges you’ve faced and how have you overcome them?

Deborah: The first challenge and opportunity has been to create strong foundations for our next phase of growth. We are very ambitious in our goals, and goals should be a challenge. We have focused on client relationship enhancement, so we are strengthening that ecosystem we formed around our customers. And that means bringing in our global capability, capacity, and innovation, as well as embedding strong leadership teams into our customers’ businesses.