More than 1.7 million people and 50,000 businesses in Melbournes northern and eastern suburbs source their water supply and sewerage services from Yarra Valley Water. To consistently serve current and future customers, Yarra Valley Water is exploring sustainability strategies such as recycled water, desalination, and green energy.
"I know the business pretty well, I know the people, and I generally know the right questions to ask. I think the staff realise that I appreciate the work that theyre doing and the challenges theyre addressing. That wide range of experience also gives me credibility and helps staff trust in my leadership and know that I understand what theyre trying to deal with on a daily basis".
"I encourage our senior managers to move around the business. We're not a huge company; weve got around 600 staff. Because were not that big, we cant afford a lot of specialists and if theyre a division manager in the company, theyve certainly got a much better chance of becoming a general manager if theyve got a broad knowledge of the business".