Human beings love to be right and we like to reinforce our own perspective by telling ourselves stories we want to hear. Renowned happiness coach Anil Gupta runs through the critical checklist you must ask yourself before reacting to potential conflicts. What actually happened? What’s the meaning I put behind it? What’s the actual truth? What is it going to cost me if I react? These are the trigger questions to ask that will help you stay calm at times of crisis while avoiding conflict.