Almost 40 years after its first annual assessment of the global economy, The World Economic Forum has discerned that factors including human capital, agility, resilience, openness and innovation are key indicators of competitiveness.
With rising competition from new disruptive technologies and digital automation, BPOs are finding that they must innovate to drive customer engagement in the modern business environment.
Machines are getting smarter, faster, and more creative. With AI now making an impact in every sector, here’s an insight on its development and how humans can take advantage of such technology to drive greater business value.
Measuring the success of a digital transformation program should be part of the planning process well before implementation.