As the BPO industry faces growing challenge in the face of disruptive technology and agile competitors, they must increase their power output by looking to a hybrid strategy between automation, data capacity and workflow management. This could be the only salvation.
Businesses can no longer be a little bit digital. However, many are wrestling with getting up to speed with the very technology that is meant to help them. In no industry is this truer than in marketing.
New technologies are transforming identity management platforms to deliver identity assurance, access assurance, identity federation and identity governance.
Conversational commerce is transforming how consumers communicate and transact with brands. Here’s how your business can join in.
Here’s how Scrub Daddy founder and CEO Aaron Krause turned a simple idea into a multimillion-dollar company. And it all started with a smiley-faced sponge.
Digital transformation is taking the business world by storm, with organisations far and wide embracing new technologies and techniques to deliver competitive advantage. But what do businesses leaders need to do to optimise business intelligence and harness the collective intelligence of the organisation?
With data breaches now inevitable, the network perimeter disappearing and the ever-present risk from users, organisations must adapt and secure their best asset, which is also their greatest threat: their users, or ‘digital identities’.