Owned by Japan’s Seiko Epson Corporation, Epson Europe is leading the way in the manufacture of inkjet printers, scanners, projectors, robots, and augmented reality smart glasses. Epson grew in the printer and projector boom years of the 90s and has successfully made it through an industry-wide consolidation in the 2000s by embracing the latest technological advances to grow and prosper. While many of its competitors haven’t been able to hold on, Epson has created a robust market position by staying true to its long-held values through creating truly innovative products and by listening to the wants and needs of its customers.

Rob Clark has been with Epson for 24 years and has been largely responsible for steering the company’s printer operations in UK and Europe.

Now, as Senior Vice President for Europe and Managing Director for the UK, Rob has initiated a new phase of growth for Epson, with an ambitious, yet achievable, plan to grow revenues by 25% to reach €2 billion by 2020.

“It’s a challenging but achievable goal for us,” he notes, “and it will mean increasing the scale of the organisation. We have a pretty lean operation at the moment, which I want to preserve,  but now is the time to invest in people who can help us achieve this growth. Over the last 2 years our team has increased by 130 people and I will continue to invest where I think it is necessary to realise our 2020 target.”

In rolling out this phase, Rob has 3 key areas of focus. The first is the organisation, to adequately prepare and structure it to ensure it is in the best shape to deliver the planned growth. The second is the customer: “It is crucial to constantly listen to, understand, and feed our customers’ needs and wants,” Rob says.