innovation technology
Voice analytics enhances customer experience
By David PiggottVoice analytics is revolutionising the way customer service is delivered in contact centres. Can it improve customer satisfaction levels as well?
Green leaders: The world’s most sustainable companies in 2019
By Holly JohnsonHere’s what you can learn from the thriving businesses listed in Corporate Knights’ 2019 Global 100 Most Sustainable Corporations.
Brilliant minds creating change in Kenya
By Emily PidgeonSir Richard Branson will join 18 big thinkers on a quest to take on some of Africa’s biggest problems.
The Zozosuit: fashion-forward or so last year?
By Stephen CorbyThe Zozosuit set out to change fashion forever by combining tailor made clothes with the futuristic sensation of usable, wearable tech that the Japanese do so well, but as it come apart at the seams?
7 symptoms of a workplace with a dysfunctional technology strategy
By Marcus DervinIt can be difficult to spot company technology issues from the CEO’s desk before they become a crisis. Here’s how to spot and address potential symptoms of dysfunctional workplace technology before they reach that point.
Bots done badly
By Michael StelzerChatbots are said to be driving customer engagement down, not solving problems, and adding complexity – far from the ideal situation everyone hoped. How can you make sure this is an opportunity worth exploring?
Why your business should start a podcast
By Maria Bellissimo-MagrinBusinesses are using podcasts to be more accessible and gain new customers
Three tectonic shifts that will alter the technology landscape
By Sharryn NapierTechnology once followed a predictable path, but we are now facing a period of great disruption. Sharryn Napier discusses the three tectonic shifts that businesses need to watch closely to enable data-driven innovation and improve competitiveness.
Is digital transformation only about technology?
By Brent ChurchillWhile a strong digital transformation strategy is necessary, engaging your workforce to deliver will be imperative.
