Digital transformation is taking the business world by storm, with organisations far and wide embracing new technologies and techniques to deliver competitive advantage. But what do businesses leaders need to do to optimise business intelligence and harness the collective intelligence of the organisation?
With data breaches now inevitable, the network perimeter disappearing and the ever-present risk from users, organisations must adapt and secure their best asset, which is also their greatest threat: their users, or ‘digital identities’.
Almost 40 years after its first annual assessment of the global economy, The World Economic Forum has discerned that factors including human capital, agility, resilience, openness and innovation are key indicators of competitiveness.
With rising competition from new disruptive technologies and digital automation, BPOs are finding that they must innovate to drive customer engagement in the modern business environment.