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5 key takeaways from the ‘Australian Digital Inclusion Index’ report

It’s hard to consider a world without ‘smart’ devices but not everyone is sharing the digital dividends of the connected generation, writes Fi Bendall.

Imagine life without ready and easy access to the internet. The reality is that for most of us jumping online and using devices like PCs, tablets and smartphones is a given.

But there’s an alternative reality for significant groups of people in Australia, including the elderly, unemployed and people living in rural areas. They’re not sharing in the same digital dividends the rest of us are.

The ‘Australian Digital Inclusion Index’ report shows online participation is growing across the nation but some people are being left behind. Do we need to be worried about a digital divide?

Considering digital technology, including the internet, is now an integral part of our economy and everyday lives, it is of vital importance that Australians have access to digital technology and have the ability to use that technology.

The past 20 or so years has seen technology move front and centre in our lives, with 84% of Australians owning smartphones, 79% using social media on a regular basis and 13.5 million internet service subscribers.

And we’re still very much at the start of the digital transformation story. Over the next decade or so we are likely to see the IoT accelerate our levels of connectivity, along with a host of other developments including AI and automation. It’s going to be an even more digital world.

Employment opportunities will arise from these new technologies as they are integrated into existing industries and sectors. However, we need to have a big labour pool capable of learning and using the tools required in these areas. Digital literacy is now viewed by many employers as being up there with conventional literacy and numeracy as basic requirements for almost all employees.

Here are 5 key takeaways from the ‘Australian Digital Inclusion Index’ report:

  1. Australia’s overall digital inclusion score has improved by 3.8 points, from 52.7 to 56.5.

    This is a good result but it papers over the cracks in equality of access, which is where real improvement needs to be made if we want to see as many citizens as possible benefit from the digital economy.

    Australia: The national picture 2017 of digital inclusion
  2. There is still a ‘digital divide’ between richer and poorer Australians

    Which means many people on lower incomes are unable to access the potential online education and employment opportunities that could lift them out of poverty. The report says the gap has actually widened in the past four years, which is worrying.

  3. Because we are using the internet more for all sorts of things, from entertainment through to shopping, we are spending more on internet services.

    The report says while data is becoming cheaper, we need more of it to do the things that make us digitally included in the community. That means, again, lower income people struggle to keep up.

  4. People over the age of 65, especially women, are the least digitally active in the community.

    As many organisations and companies move towards digital-only services, this group is being overlooked. This could have terrible consequences for the financial and health outcomes of this group.

    Ranked scores for groups with low digital inclusion 2017
  5. The report data shows that most Australians are content with using online services at a basic level of proficiency, with relatively few users engaged in more advanced activities.

    The report identifies “digital ability” as relatively low and capable of being improved. This will be important as more services through developments such as the IoT will be accessible almost entirely through digital touchpoints.

In a highly competitive global economy, we can’t afford to be left behind and nor can we afford to leave significant numbers of Australians behind. The report shows that while we’re doing the basics right when it comes to digital inclusion, there’s still much room for improvement. If we want a strong economy with engaged and productive citizens, digital inclusion has to become a major consideration for all of us.

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